FAQ
What You Should Know Before Buying Our Jade
❓ Why do similar jade pieces have different prices?
Because no two pieces of Hetian jade are truly the same.
We adjust prices based on the actual quality, luster, texture, and rarity of each batch. Even if the designs look alike, the jade’s character always differs — and we want the price to reflect that honestly.
❓ How do I know the jade is real?
Every piece comes with a gemological certificate from a trusted national-level testing institution.
We only sell authentic, untreated natural jade — no imitations, no coatings, no surprises. And yes, we fully support third-party testing.
❓ Can I see the actual piece before buying?
Absolutely!
Just message us — we’re happy to share real-time photos, videos, or even live previews of the actual piece you’ll receive.
Because when it comes to jade, we believe you should feel a connection before you buy 💛
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SHIPPING
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.